Frequently Asked Questions

Please read our FAQ:

How much is shipping?
Delivery Charges are calculated for your order automatically. You will have a choice of regular shipping or various expedited options before you check out.
What payment methods do we accept?
We accept most major credit cards and PayPal.
How long will delivery take?
Delivery varies according to your location. Shy Violet is located in Northern Virginia just outside DC. If you are concerned about delivery before a certain date, please contact us about expedited shipping options.
How secure is shopping at Shy Violet? Is my data protected?
Your data is secure. We use SSL encryption, which is the encryption standard for online shopping.
What exactly happens after ordering?
We will mail your order within 2 days. If your order contains any items that are made to order (such as rings that are made to your size), please allow up to a week for fabrication before mailing.
Do I receive an invoice for my order?
Yes, you will receive an emailed invoice for your order.

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